Terms & Conditions

Click Here for Shop Terms and Conditions

Payment for vehicles is due on delivery unless prior arrangements have been made.

Payment for goods and/or repairs to vehicles is due on collection or delivery, except where a Credit account is in force, when payment is called for as per agreed credit terms.

All goods are sold subject to Manufacturer's conditions of sale which may be seen on request.

Goods cannot be accepted for Credit unless returned within seven days of issue. We reserve the right to impose a 15% handling charge on goods returned against orders correctly executed.

Ownership of the goods shall pass when payment has been received in full (and all cheques cleared) and not upon collection or delivery.

14 DAY/100 MILE CHANGE TERMS AND CONDITIONS

1. Subject to the following terms an Approved used car purchased from Sandicliffe Ltd may be exchanged for another vehicle at the same Retailer provided that:
2. The Sandicliffe Retailer Approved Used Vehicle is returned to that Sandicliffe Approved Used Retailer within 14 days of the original delivery date.
3. The Customer must be a private purchaser and not a trade purchaser or otherwise.
4. The Sandicliffe Approved Used Car has not covered more than 100 miles since original delivery to the Customer.
5. The Sandicliffe Approved Used Retailer at their own discretion is satisfied that the vehicle is in the same condition as at the time of original delivery to the Customer.
6. The Sandicliffe Approved Used Retailer is satisfied that the Customer owns the Sandicliffe Approved Used Vehicle and is entitled to exchange it under this Agreement.
7. The Customer has reasonable cause to be dissatisfied with the quality or reliability of the vehicle and that Sandicliffe Ltd have been given an opportunity to remedy any fault whether alleged or at all.
8. The Customer may choose any vehicle as the replacement vehicle provided that:
9. It is of equal or higher price to the original Sandicliffe Retailer Approved Used Vehicle.
10. It is readily available from the Sandicliffe Approved Used Vehicle Retailer stock.
11. Before any exchange is effected under this agreement the Sandicliffe Approved Used Vehicle Retailer will use reasonable endeavours to assist the Customer in terminating or transferring financing arrangements relating to the purchase of the exchanged Sandicliffe Retailer Approved Used Vehicle. The Sandicliffe Approved Used Retailer will bear the Customer’s reasonable costs of transferring finance arrangements up to a maximum of £50. The Customer will also be entitled to compensation for the difference between the amount paid for road fund licence and the amount refunded up to a maximum of one month reimbursement.
12. Where the Customer wishes to exchange a Sandicliffe Retailer Approved used Vehicle for a replacement vehicle with a higher price the Customer must pay to the Retailer the difference in price.
13. The Customer will be responsible for any additional costs incurred relating to the licensing and insurance of any replacement vehicle.
14. The exchange is limited to 1 vehicle only.
15. This does not affect the Customer’s statutory rights.

Buy Now Pay in 3 Months

The buy now and pay in 3 months offer is only applicable for vehicles under 5 years old. This does not apply to cars over 5 years of age.

Used Cars 2 Years Free Servicing

*This offer is not available if funded by means other than PCP finance and 2 years free servicing is offered based on the customers anticipated mileage.

1.

a. "Authorised Repairer" means a motor vehicle repairer located in the United Kingdom, the Isle of Man or the Channel Islands which is party to an Authorised Repairer agreement with the Manufacturer.

b. "Balance" means the sum paid by the Customer at any time towards the Total Payment, less any Service Cost(s) and/or Management Fee(s) and/or Cancellation Fee due at such time. For the avoidance of doubt, this excludes any Promotional Contribution.

c. "Contract" means this contract between the Customer and the Dealer whereby the Dealer agrees to provide the Services subject always to these Terms and Conditions.

d. "Customer" means the person named on the front page of this Contract for whom the Dealer has agreed to perform the Services.

e. "Dealer" means the motor dealership named on the front page of the Contract and which is an Authorised Repairer.

f. "Dealer Group" means the Dealer and all other motor dealers forming part of the same group of companies as the Dealer and which are Authorised Repairer(s).

g. "Manufacturer" means the manufacturer of the Vehicle.

h. “PCP Contract” means the Personal Contract Purchase finance scheme that the customer used to purchase the vehicle

i. "National Campaign" means a promotional offering by the Manufacturer whereby the Service(s) may be carried out by any Authorised Repairer.

j. "Promotional Contribution" means a sum payable by the Dealer or Dealer Group or Manufacturer towards the Total Payment.

k. "Service Cost" means the cost of parts and labour incurred by the Dealer or Dealer Group in the provision of the Services.

l. "Service Plan Provider"” means EMaC Limited, EMaC House, Southmere Court, Electra Way, Crewe, CW1 6GU.

m. "Service(s)" means the routine maintenance services relevant to the Vehicle at the appropriate service intervals as specified in the Service Specification.

n. "Service Specification" means the Manufacturer or Dealer recommended service intervals and operations for the Vehicle current at the date of this Contract. For the avoidance of doubt, the Dealer retains the right to specify the applicable service intervals and operations.

o. "Vehicle" means the motor vehicle more fully described on the front page of this Contract.

2. The Dealer, the Dealer agrees to provide the Services up to the value of the Service Cost. Except where the Contract has been agreed as part of a National Campaign, the Service(s) may only be carried out by the Dealer or a member of the Dealer Group.

3. The Dealer's liability in respect of the Service is limited to providing vehicle servicing in accordance with the Service Specification for the relevant service interval.

4. Any additional work carried out and/or materials supplied by the Dealer not included in the relevant Service will be the responsibility of the Customer and will be payable on collection of the Vehicle.

5. The Dealer’s obligations under the Contract will cease once all the Services have been provided pursuant to the Service Specification or the Customer or Dealer cancels the Contract, or the customer terminates the PCP Contract whichever is the earlier.

6. If the Customer wishes to terminate this Contract prior to all Services having been provided, written confirmation is required from either the Customer or an authorised representative of the Dealer stating the Account Number, Vehicle registration and Customer name and address. There is no Balance refunded or transferred to a new plan in the event of termination

7. The Customer is reminded that if the Vehicle is still covered by the contractual warranty which came into force on the first registration then the continuing validity of such warranty may be affected if the Vehicle is not serviced at the time and mileage intervals appropriate to it. The Customer is strongly advised to refer to the service handbook of the Vehicle for further information and is advised that in the event of any inconsistency between this Contract and the service handbook as to when Services are due, then the service handbook must be assumed to be accurate. If a Service is due in respect of the Vehicle, then it is the responsibility of the Customer to arrange for that Service to be carried out regardless of whether the payments made to date under the Contract are sufficient to pay for the cost of the Service.

8. This Contract shall terminate on the earliest of the following events (a) On the end date/mileage specified as part of the Service Specification detailed within the Contract ; (b) On the Vehicle having received all Service(s) covered by the contract (c) termination or cancelation of the contract as shown in clause 5

9. UK GDPR . For the purposes of the UK General Date Protection Regulations, the Data Controller in relation to information you supply is the Dealer. The Data Processor is the Service Plan Provider who may share the information provided, together with other information, with organisations who are the Service Plan Provider's business partners, suppliers or agents, for the purposes of customer services, order fulfilment and financial and account administration. The Service Provider will not transfer the information you provide to any country outside of the European Economic Area without firstly obtaining the Dealer's consent. When you have given the Service Plan Provider information about another person, you confirm that they have authorised you to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice. You have the right to ask for a copy of your information and to correct any inaccuracies. The Service Plan Provider may monitor and/or record telephone calls for staff training and security purposes, and to improve the quality of services that is provided.

10.This offer is only available during promotional periods as set out on the website page or banner

ABOUT US

www.sandicliffe.co.uk is a website operated by Sandicliffe. We are a company registered in England.

THESE TERMS

These terms (together with the documents referred to within) (the "Terms") set out the terms on which you may access and use our www.sandicliffe.com website ("our Website"), and the services available on it (the "Services"), which include our online car valuation tool (the "Valuation Tool") and our appointment booking tool ("Appointment Tool").

These Terms govern your use whether you access our Services via a computer, mobile device, or some other means.

Please read these Terms carefully before you start to use our Website. We recommend that you print a copy of them for future reference.

By using our Website, you confirm that you accept these Terms and that you agree to comply with them.

If you do not agree to these Terms, you must not use our Website or any of the Services.

OTHER APPLICABLE TERMS

The following additional terms also apply to your use of our Website:

• Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
• Our Cookie Policy, which sets out information about the cookies on our Website.
• A Google analytics Cookie is used on this website, this is a tracking cookie & will help us identify the effectiveness of our digital assets. The data will be used only in aggregate and reporting and not identifying individual data.

CHANGES TO THESE TERMS

We may revise these Terms at any time without notice by amending this page. The amended Terms will be effective from the date they are posted to our Website. Your continued use of our Website or Services will constitute your acceptance of the amended Terms.

PERMITTED USE OF OUR WEBSITE AND VALUATION TOOL

Our Valuation Tool has been designed to allow private individuals or businesses wishing to sell a car on their own behalf (i.e. not as part of their own commercial activities) to obtain a valuation of their car and to provide them with the opportunity to sell the car to us.

You are only permitted to access and use the Valuation Tool for personal, non-commercial purposes (i.e. not as part of your own commercial activities). Use of the Valuation Tool to obtain car valuations for commercial purposes, for example, to value cars you intend to sell to third parties and not to us, is strictly prohibited.

We continuously monitor the use of our Valuation Tool and use technology to inform us of any improper, commercial use. If we identify any improper commercial use of the Valuation Tool, we may charge you a fee for each unauthorised valuation you processed using our Valuation Tool (see details in paragraph 6 below).

In order to preserve and maintain the functionality of our Website and Services for everyone, there are a number of things you must not do. You must not:

• Transit any material designed to interrupt, damage, destroy or limit the accessibility or functionality of our Website or the Services;
• Attempt to gain unauthorised access to our Website, the non-public parts of it, the server on which our Website is stored or indeed any server, computer or database connected to our Website, or from or through which the Services are provided;
• Use any automated software, process, program, robot, web crawler, spider, data mining, trawling or other 'screen scraping' software, process, program or system;
• Use our Website or Services to create, check, confirm, update, modify or amend your own or another person's databases, records or directories;
• Use our Website in any unlawful, fraudulent, offensive or abusive manner;
• Attempt to copy our data or reverse engineer the Services the processes used on our Website; or
• Do anything which might interfere with any other user's enjoyment of our Website or Services.

ACCESS TO AND AVAILABILITY OF OUR WEBSITE

You are responsible for making all arrangements necessary for you to have access to our Website and Services, including using your own virus protection software.

Use of our Website and Services is free of charge. However, if you are using our Website or Services for commercial purposes, or not in accordance with paragraph 5 above, we may decide to issue you with an invoice for each valuation you obtain using the Valuation Tool (a "Commercial Online Valuation"). The cost per Commercial Online Valuation is £2.75 plus VAT.

We do not guarantee that our Website, Services, or any content we provide, will always be available without interruptions, or be bug, virus, fault or error free.

We do not guarantee that our Website will be secure or free from bugs or viruses. You should use your own virus protection software.

We may suspend, withdraw, discontinue or change all or any part of our Website, including your access to the Website, for any reason, at any time and without notice.

LINKS

You may link to the publicly-accessible pages on ou

You must not operate a link to our Website in such a way as to suggest or imply any form of association, approval or endorsement by us.

We reserve the right to require you to immediately remove any link to our Website at any time and we may withdraw any linking permission at any time.

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those sites or resources.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our Website and in the material published on it. Those works are protected inter alia by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Website for your own personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

VALUATION TOOL AND CAR PURCHASE

Any valuation generated by the Valuation Tool (an "Online Valuation") is based on the information you tell us about your car (the "Car") and on the following general assumptions we make about your Car (the "Assumptions"):

• It has over 6 months MOT;
• It is not an import, i.e. it is a right-hand drive vehicle with UK registration plates;
• It has not ever been subject to an insurance write off or used for private hire, rental, driving tuition or as a police vehicle;
• It is in average condition for its age and mileage – damage added by you will be considered above and beyond fair wear and tear;
• There are no major mechanical faults with the car;
• It does not have a personalised registration plate, or, if the vehicle has a personalised registration plate it will remain with the Car and no value is assigned to it;
• It has no damage, including interior and mechanical;
• It has an engine which starts and it can idle on its own, i.e. it is not a "non-runner";
• You have two sets of keys for the car.
• The car is free from any financial encumbrance or lien and you are able to provide title to the vehicle

You have the option at the Online Valuation presentation page to amend any of the Assumptions and provide us with some further detail about your Car.

The minimum Online Valuation is £50.00.

An online valuation is not an offer by us or a contract to purchase the car. It is simply a tool to enable you to estimate the value of your car and the price which we may be willing to pay for it.

We always carry out a physical inspection of the Car before we agree to buy it. After you have received an Online Valuation, you may book an appointment for an inspection at one of our branches (an "Appointment").

If, on inspection of the Car at the Appointment, we consider that the value of the Car is affected by any aspect of its history or condition, including any unusual feature or customisation or anything which affects or limits the Assumptions we made about the Car, which was not apparent to us when we gave the Online Valuation, the price that we may be willing to pay for it following an inspection (the "Price") is likely to differ from the Online Valuation.

We are not obliged to purchase any Car brought to an Appointment (in particular we reserve the right to turn you away from an Appointment if you are selling the Car for commercial purposes, e.g. in the course of a motor trade business) and neither are you obliged to sell any car brought to an Appointment.

Price Guarantee

The Online Valuation is an offer for us to purchase the vehicle at the price quoted. The offer is Subject to our inspection of the Car (as explained further above), and is open for acceptance for seven days from the date on which we send it to you. If there is a significant price change within the 7 day guarantee period, we reserve the right to withdraw the offer prior to acceptance. We will use reasonable endeavours to contact you to let you know that the Online Valuation has changed.

Purchase Contract

A binding agreement to purchase the Car will only be made between us once you have signed our standard written purchase contract (the "Contract"). The terms and conditions that apply to the Contract can be viewed here.

Our guarantee:

We guarantee we are willing to buy every car we value. So that we don’t waste your time, if there is a change in the market value of your car resulting in a reduced valuation, then we endeavour to let you know what the new valuation is at least 24 hours before your appointment, so that you have the opportunity to cancel, if you choose to do so.

Payment Options

Our standard payment terms utilise Future Dated Faster Payment which takes up to four working days after the day on which you sell the Car to us to arrive into your bank account.

Next Working Day Payment

For an additional fee of £24.75, we can arrange for you to receive payment on the next working day after the day on which you sell the Car to us. It is possible that events beyond our control may delay payment, and if that happens we will not have any liability to you for the delay, save that we will refund the payment fee if it has been paid, or deducted from the Price, for the enhanced payment speed if the payment is not made within the timescales quoted on the invoice.

Premier Payment -

For an additional fee of £29.75, eligible customers selling their vehicle can choose to have the payment sent to their bank/building society between 30 minutes and two and a half hours. Payment will be made to our bank for processing between 30 minutes and two and a half hours of the sale being processed, and will be made by Faster Payment. Bank/Building societies can take anywhere between 0-2 hours to process fast payments. We will endeavor to ensure your payment is submitted to our bank within 15 minutes of payment being processed. It is possible that events beyond our control may delay payment, and if that happens we will not have any liability to you for the delay, save that we will refund the payment fee if it has been paid, or deducted from the Price, for the enhanced payment speed if the payment is not made within the timescales quoted on the invoice. To qualify for this payment option you must be the registered keeper and have all required documentation to complete the sale. You must not owe (or be in the process of settling) any finance on the vehicle, must not be selling an asset of a VAT-registered entity, must not be subject to a recent registered keeper change and must not be selling a higher value vehicle and the vehicle has not been sold to us in the previous 6 months or have not used the designated bank account with us in the previous 6 months. Sandicliffe reserves the right to exclude a customer from the premier payment option at its own discretion.

LIMITATION OF OUR LIABILITY

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.

We will not be liable to any user for any costs incurred, or loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• (a) Use of, or inability to use our Website or Services;
• (b) Use of or reliance on any content displayed on our Website or produced by our Services;
• (c) A virus, trojan, worm, logic bomb, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material (each a "Virus") due to your use of our Website or Services, or to your downloading of any content on it, or on any website linked to it;
• (d) Your use of websites linked from our Website or Services;
• (e) Booking, arranging, cancelling, or attending an Appointment.

We will not be liable for any delay or failure to perform any of any obligations under these Terms due to events or other matters beyond our reasonable control.

If you are a business user, please note that in particular, we will not be liable for:

• (a) Loss of profits, sales, business, or revenue;
• (b) Business interruption;
• (c) Loss of anticipated savings;
• (d) Loss of business opportunity, goodwill or reputation;
• (e) Any indirect or consequential loss or damage; or
• (f) Our dealings with you resulting in any loss of opportunity, profits, sales, or revenue, goodwill or reputation.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and please note that in particular, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

YOUR LIABILITY

You will compensate us in full for any losses or costs, including reasonable legal fees, we incur as a result of (i) any breach by you of these Terms; (ii) your use of our Website or Service in violation of any law; or (iii) infringement of the rights of another person.

MISCELLANEOUS

If any term of these Terms is held to be illegal, invalid or otherwise unenforceable, the remaining parts of the Terms will continue to be enforceable.

You may not assign, sub-license or otherwise transfer any of your rights or obligations under these Terms to any other person.

These Terms do not give rise to rights that are enforceable by any person who is not part to these Terms.

If we do not exercise or enforce a right under these Terms against you at any time, this does not prevent us from doing so at a later date.

APPLICABLE LAW

These Terms, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction in connection with these Terms and your access to and use of our Website (including any claims or disputes).

CONTACT US

To contact us, please email sales@sandicliffe.co.uk

TAX STRATEGY

Download Tax Strategy

2017 GENDER PAY GAP FIGURES

View Statement

03333315991

Hand-over Requirements

At the time of making the Contract, we will expect you to provide us with:

• All copies of the Car's keys you have;
• The Car's registration document (together with appropriate proof of purchase if requested by us);
• The Car's service history (if any);
• The Car's MOT certificate (if any);
• The Car's user manuals (if any); and
• Any accessories there may be such as a locking wheel nut, radio fascia or remote controls.

We will also expect you to remove any personal possessions from the Car once the Contract has been concluded. We will not be responsible for any personal items lost once the Car is in our possession.

In the event that you fail to comply with these hand-over requirements, you agree that we have the right to withdraw any offer to buy the Car with immediate effect, to rescind or terminate any Contract with immediate effect, and/or to indicate a revised Price at which we will be prepared to purchase the Car. If we elect to rescind the Contract, we will return the Car to you, and you will refund the Price to us.